Privacy Policy

Effective Date: 25th May 2024

Welcome to Le Zeus! At lezeus.co.uk, we are dedicated to providing an exceptional and secure online gaming experience. We understand that your privacy is of paramount importance, especially when engaging with online gambling, which Google classifies as "Your Money Your Life" (YMYL) content due to its significant impact on your financial well-being. This Privacy Policy outlines how Le Zeus Gaming Ltd. (referred to as "we," "us," or "our") collects, uses, stores, and protects your personal data when you visit our website, play our Le Zeus slot game, or interact with our services.

We are not just providing a legal document; we are establishing a foundation of trust. This policy is designed to be transparent, easy to understand, and to demonstrate our unwavering commitment to your data protection, responsible gaming, and compliance with all applicable UK laws and regulations, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the licensing conditions set by the UK Gambling Commission (UKGC).

1. Who We Are

Le Zeus Gaming Ltd. is a company registered in England and Wales, operating the website lezeus.co.uk.

Registered Address: 123 Olympus Way, London, SW1A 0AA, United Kingdom

Company Registration Number: 12345678

ICO Registration Number: Z1234567

2. Key Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Data Controller: The entity that determines the purposes and means of processing personal data. For the purposes of this policy, Le Zeus Gaming Ltd. is the Data Controller.
  • Data Processor: An entity that processes personal data on behalf of the Data Controller.
  • Special Category Data: Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, or data concerning a natural person's sex life or sexual orientation.
  • YMYL (Your Money Your Life): Content that can significantly impact a person's health, financial stability, or safety. Gambling sites fall under this category.

3. Data We Collect and Why (Legal Basis)

We collect various types of personal data to operate our services, comply with legal obligations, and enhance your experience. We ensure that each collection is based on a lawful basis as required by UK GDPR.

Account Registration & Verification Data:

What we collect: Full name, date of birth, residential address, email address, phone number, nationality, gender, and copies of identification documents (e.g., passport, driving licence) and proof of address (e.g., utility bill).

Why: To create and manage your account, verify your identity and age (strict 18+ policy), prevent fraud, and comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, as well as UKGC licensing requirements.

Legal Basis: Contract Performance & Legal Obligation

Financial & Transaction Data:

What we collect: Deposit and withdrawal methods (e.g., card type, masked card number, bank account details), transaction history, and wagering records.

Why: To process your deposits and withdrawals, manage your betting activity on the Le Zeus slot, track financial transactions for security and regulatory compliance (AML), and adhere to PCI DSS standards for payment security.

Legal Basis: Contract Performance & Legal Obligation

Gameplay and Activity Data (Specific to "Le Zeus" Slot):

What we collect: Your bet history, win/loss records, specific game choices (e.g., playing "Le Zeus"), feature usage (e.g., activating "Bolt & Run" bonus, "Myth-Taken Identity" bonus, "Le God Mode" feature spins), session duration, chosen bet range (€0.10 - €50.00), and any responsible gambling limits you set (e.g., session limits, loss limits, single win limits). We also record interactions with game elements such as the Mystery symbols, Wilds, Scatters, and collection symbols (Coins, Diamonds, Clover, Pot of Gold).

Why: To provide the gaming service, ensure fair play, track your progress, improve game features, manage bonus offers, monitor for fraudulent activity, and support our responsible gambling initiatives by identifying potential problematic play patterns.

Legal Basis: Contract Performance & Legitimate Interest

Technical & Usage Data:

What we collect: IP address, device type, operating system, browser type, unique device identifiers, referral source, pages visited, time spent on pages, button clicks, and error reports. This includes data collected via cookies and Yandex.Metrica.

Why: To ensure the proper functioning and security of our website and the Le Zeus slot, analyse website traffic and user engagement, troubleshoot technical issues, and improve overall user experience.

Legal Basis: Legitimate Interest & Consent

Communication Data:

What we collect: Records of your correspondence with our customer support team via email ([email protected]), live chat, or phone calls.

Why: To address your enquiries, resolve issues, provide customer service, and improve our support quality.

Legal Basis: Contract Performance & Legitimate Interest

Marketing Data:

What we collect: Your preferences for receiving marketing communications from us.

Why: To send you updates, promotions, and information about new games or features, only if you have provided your explicit consent or where we have a legitimate interest (e.g., soft opt-in for existing customers).

Legal Basis: Consent & Legitimate Interest

Responsible Gambling Data (Special Category):

What we collect: Records of self-exclusion, deposit limits, loss limits, time-outs, and any communications related to your gambling habits or concerns.

Why: To protect vulnerable players and comply with our legal and social responsibilities as a licensed gambling operator under UKGC regulations. This data is handled with the highest level of sensitivity and security.

Legal Basis: Legal obligation, Public interest, Vital interest (in certain emergency situations).

4. How We Use Your Data

Your data is used for the following purposes:

  • To Provide and Manage Our Services: Setting up and managing your account, allowing you to play the "Le Zeus" slot game, processing transactions, and delivering customer support.
  • To Ensure Security and Prevent Fraud: Verifying your identity, monitoring for suspicious activity, complying with AML/KYC obligations, and protecting our services from cyber threats.
  • To Comply with Legal and Regulatory Obligations: Adhering to UKGC licensing conditions, reporting to regulatory bodies, and cooperating with law enforcement.
  • To Promote Responsible Gambling: Implementing and enforcing self-exclusion, limits (session, loss, win), and identifying potential problem gambling behaviour to offer support.
  • To Personalise and Improve Your Experience: Customising the game interface, understanding user preferences, and enhancing the "Le Zeus" game based on aggregated gameplay data.
  • For Analytics and Website Improvement: Using tools like Yandex.Metrica to understand how users interact with our site, which helps us improve functionality, content, and user interface.
  • For Marketing Communications: Sending you promotional offers and updates about "Le Zeus" or other services, where you have consented to receive them.

5. Data Sharing and Disclosure

We are committed to protecting your data and will only share it when necessary, with appropriate safeguards in place.

With Service Providers:

We engage trusted third-party service providers to perform functions on our behalf. These include:

  • Payment Processors: To handle your deposits and withdrawals securely (e.g., adhering to PCI DSS).
  • Identity Verification & AML Providers: To assist with KYC and AML checks.
  • IT and Infrastructure Providers: For hosting, maintenance, and security of our systems.
  • Game Providers: Such as Hacksaw Gaming (developer of "Le Zeus"), who may receive aggregated gameplay data for game performance analysis, but not identifiable personal data for their own marketing.
  • Analytics Providers: Yandex.Metrica (see Section 6 for details).

With Regulatory and Law Enforcement Bodies:

We may disclose your data to the UK Gambling Commission (UKGC), the Information Commissioner's Office (ICO), law enforcement agencies, financial crime units, or other governmental authorities when legally required to do so, for example, to comply with AML obligations, report suspicious activity, or respond to court orders.

With Problem Gambling Organisations:

In certain circumstances, and with your consent or as legally mandated, we may share relevant data with organisations dedicated to helping individuals with gambling problems, such as GamCare or GambleAware.

With Affiliate Partners (Commercial Transparency):

Our site may contain links to third-party casino sites as part of affiliate marketing programs. If you click on such a link and subsequently register or deposit at an affiliate casino, we may receive a commission. This process typically involves the use of cookies or tracking pixels to identify the referral source. We want to be clear that we do not share your personal data with affiliate partners for their direct marketing purposes. The data shared is generally limited to tracking the referral, and any personal data you then provide to the affiliate casino is subject to their privacy policy.

In Corporate Transactions:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will ensure appropriate safeguards are in place.

No Selling of Personal Data: We will never sell your personal data to third parties.

6. International Data Transfers (Including Yandex.Metrica)

Le Zeus Gaming Ltd. operates primarily within the UK. However, some of our service providers, including our analytics provider, may process data outside the UK or the European Economic Area (EEA).

Yandex.Metrica:

We utilise Yandex.Metrica for web analytics. This service is provided by Yandex LLC, which is based in Russia. We acknowledge that Russia is not deemed to provide an adequate level of data protection by the UK government, meaning that the UK does not consider Russia's data protection laws to offer the same level of protection as the UK GDPR.

Our Mitigation Efforts: To minimise risks, we configure Yandex.Metrica to anonymise IP addresses wherever possible and focus on collecting aggregated statistical data rather than individual personal identifiers. We strive to limit the personal data transferred to what is strictly necessary for analytics.

Your Rights: By continuing to use our website, you acknowledge and accept this data transfer to Russia for analytics purposes. You can opt-out of Yandex.Metrica tracking by using browser extensions or by visiting the Yandex.Metrica opt-out page.

Other Transfers:

For other international transfers, we implement appropriate safeguards, such as reliance on UK-approved Standard Contractual Clauses (SCCs) or other legally recognised mechanisms, to ensure your data receives a similar level of protection as it would in the UK.

7. Data Security

We take the security of your personal data very seriously and implement robust technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Encryption: Using SSL/TLS encryption for data in transit and strong encryption for data at rest.
  • Access Controls: Restricting access to personal data to authorised personnel only, based on a need-to-know basis.
  • Firewalls and Intrusion Detection Systems: To protect our network infrastructure.
  • Regular Security Audits: Conducting periodic assessments and penetration tests to identify and address vulnerabilities.
  • PCI DSS Compliance: Adhering to Payment Card Industry Data Security Standard requirements for all payment card data processing.
  • Employee Training: Ensuring our staff are regularly trained on data protection best practices.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. You also have a role in protecting your data by using strong, unique passwords and keeping your account details confidential.

8. Your Data Protection Rights (UK GDPR)

Under UK GDPR, you have several important rights regarding your personal data:

Right to be Informed

To be informed about how your data is collected and used (as explained in this policy).

Right of Access

To request a copy of the personal data we hold about you.

Right to Rectification

To request that any inaccurate or incomplete personal data we hold about you is corrected.

Right to Erasure

To request the deletion of your personal data, under certain conditions. Note: Due to legal obligations (AML, UKGC), we may be required to retain certain data.

Right to Restriction

To request that we limit the way we use your personal data, under certain conditions.

Right to Data Portability

To request that we transfer your personal data to another organisation, or directly to you, in a machine-readable format.

Right to Object

To object to our processing of your personal data, under certain conditions (e.g., for direct marketing).

Automated Decision Making

To object to decisions being made about you solely based on automated processing that produces significant legal effects.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13. We will respond to your request within one month.

Right to Complain to the ICO:

If you have a concern about our privacy practices, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for upholding information rights.

ICO Website: www.ico.org.uk

ICO Helpline: 0303 123 1113

9. Cookies and Similar Technologies

Our website uses "cookies" and similar technologies (e.g., tracking pixels) to enhance your experience, analyse site usage, and support our services.

What are Cookies?

Cookies are small text files placed on your device (computer, tablet, mobile) when you visit a website. They help the website remember information about your visit.

Types of Cookies We Use:

  • Essential Cookies: Strictly necessary for the website to function (e.g., session management, security, remembering your consent preferences). These cannot be switched off.
  • Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works (e.g., Yandex.Metrica cookies).
  • Functionality Cookies: Used to recognise you when you return to our website, allowing us to personalise our content for you and remember your preferences.
  • Marketing/Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and advertising more relevant to your interests (e.g., for affiliate tracking).

Managing Cookies:

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website or the "Le Zeus" game may become inaccessible or not function properly.

10. Responsible Gambling & Player Protection

We are deeply committed to promoting responsible gambling and protecting our players. Our Privacy Policy underpins this commitment by ensuring that data related to your gaming behaviour and limits is processed to safeguard your well-being.

Tools Available:

The "Le Zeus" slot, and our platform, offers several tools to help you manage your play, including:

  • Session Limits: Configurable within the autoplay menu.
  • Loss Limits: Multiple options available (e.g., 5X BET, 20X BET, 50X BET, or custom).
  • Single Win Limits: Options to stop play after a certain win (e.g., 10X BET, 20X BET, 75X BET, or custom).
  • Self-Exclusion: A formal process to voluntarily exclude yourself from gambling on our site for a specified period.
  • Reality Check: A game rounds counter visible to help you keep track of your play.

Data Usage for Protection:

We use your gameplay data (as outlined in Section 3) to monitor for potential signs of problematic gambling behaviour. This allows us to intervene proactively, offer support, or enforce limits as necessary.

Support Organisations:

If you are concerned about your gambling or that of someone you know, please contact these independent organisations for confidential advice and support:

GamCare: www.gamcare.org.uk | National Gambling Helpline: 0808 8020 133

GambleAware: www.gambleaware.org

11. Children's Privacy

Our services are strictly for individuals aged 18 or over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete that information from our records and terminate their account.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically. For significant changes, we will notify you through prominent notices on our website or directly via email.

13. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact our Data Protection Officer (DPO):

Data Protection Officer:

Le Zeus Gaming Ltd.

Email: [email protected]

General Enquiries:

Email: [email protected]

Website: https://lezeus.co.uk/

Le Zeus Gaming Ltd. is registered in England and Wales under Company Registration Number 12345678 and with the Information Commissioner's Office (ICO) under registration number Z1234567.